Refund Policy

Last updated: January 13, 2026

Overview

Our payments are processed by Paddle, who acts as our Merchant of Record. This Refund Policy is governed by Paddle's terms and conditions, which can be found at paddle.com/legal/invoiced-consumer-terms.

Refund Policy

Refunds are provided at the sole discretion of Paddle and on a case-by-case basis and may be refused. Paddle will refuse a refund request if they find evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.

EU Consumer Right to Cancel

If you are a Consumer in the European Union, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.

Exception: Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream or otherwise acquire and to Products which you have had the benefit of. Once you begin using scan credits (accessing digital content), you may lose your right of withdrawal if you provided prior express consent and acknowledged that you would lose this right.

Effect of Cancellation: If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Agreement. We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement.

How to Request a Refund

To request a refund, please contact us:

  • Email: support@talkpoint.app
  • Subject: Refund Request
  • Include: Your account email, order/transaction ID (if available), purchase date, and reason for the refund request

All refund requests are reviewed on a case-by-case basis. We will respond to your request as soon as possible.

Refund Processing

All refunds are processed by Paddle, our payment provider. Refunds are issued to the original payment method used for the purchase. Processing times vary by payment method and financial institution:

  • Credit/Debit Cards: Typically 5-10 business days
  • PayPal: Typically 3-5 business days
  • Other Methods: Processing time varies by payment method and financial institution

Payment by Wire Transfer

It's your responsibility to provide us with the correct payment details (your unique bank transfer reference number), Company VAT / sales tax code and order information to avoid delays in your order fulfilment, as we may be unable to reconcile or refund such transactions. Orders, where payments are made via wire transfer, are not protected under the CCA (Consumer Credit Act) and are therefore not eligible for a refund. However, in cases where the transaction amount, including sales tax or where the sales tax refund is above $ / £ / €100, you may be entitled to a refund including the sales tax you paid, at Paddle's discretion.

Indirect Sales Tax Refund Policy

If you've been charged sales tax on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by the laws applicable in such country. Sales taxes include VAT, GST, Consumption Tax and others as applicable from time to time.

You must contact Paddle within 60 days after completing the purchase to be eligible for a sales tax refund. This refund will only be processed upon the provision of a valid sales tax code for your country. All refund requests received after 60 days from the date of the Transaction will not be processed.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

For questions about Paddle's refund policy, please refer to Paddle's Invoiced Consumer Terms and Conditions.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your purchase is governed by the Refund Policy in effect at the time of purchase.

Refund Policy | Talkpoint | Talkpoint